SHIPPING/DELIVERY
What are LORAC’s business days?
Business Days: Monday - Friday, excluding federal holidays within the United States.
Does LORAC accept international orders?
No. LORAC accepts US orders only: loraccosmetics.com online orders will be shipped to US addresses only. We apologize for the inconvenience. You must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States.
What is the processing time for a typical order?
Orders received between Monday - Friday are usually processed within 2 business days from order confirmation. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.
Hazardous Materials: Certain items considered Hazardous Materials (HAZMAT) include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, nail polish etc.) and are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.
What are the delivery times for a typical order?
Loraccosmetics.com offers UPS Ground, 2nd Day Air, and Next Day Air deliver Monday - Friday.
UPS delivery time is dependant upon method chosen: 2-7 business days fro UPS Ground; 2 business days for 2nd day air
What method of delivery does LORAC use?
UPS is LORAC’s preferred method of delivery.
Below are shipping options provided by LORAC.
DELIVERY OPTION
|
TOTAL AMOUNT of TRANSACTION (not incl. tax) |
DELIVERY COST
|
PROCESSING TIME |
CARRIER DELIVERY TIME
|
UPS GROUND
|
up $29.99
|
$7.95 |
Within 2 business days from order confirmation
|
2-7 Business Days
|
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$30-$74.99 |
$9.95 |
Within 2 business days from order confirmation |
2-7 Business Days |
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$75 or more
|
FREE |
Within 2 business days from order confirmation |
2-7 Business Days |
2nd DAY AIR
|
Any Amount
|
$17.95 |
Within 2 business days from order confirmation |
2 Business Days |
NEXT DAY AIR
|
Any Amount
|
$29.95 |
Within 2 business days from order confirmation |
1 Business Days |
HAWAII & ALASKA:
2nd DAY AIR ONLY
|
Any Amount
|
$24.95 |
Within 2 business days from order confirmation |
2 Business Days |
Hawaii & Alaska
For shipments to Hawaii & Alaska we offer UPS 2nd Day only.
Does LORAC deliver to P.O. Box?
LORAC will ship via UPS and due to regulations, shipments will not be delivered to PO Boxes.
What is LORAC's return policy?
LORAC will accept returns for up to 30 days from purchase date. Prior to returning an item, please call our customer service at 1-800-845-0705 to get an authorization #. An authorization # must accompany all returns. Refunds will be credit to the credit card account used but shipping & handling fees are NON-REFUNDABLE.
ALL SALES ARE FINAL FOR VIP DISCOUNTED ITEMS.
Sales Tax
Sales tax are added for the following states: Arizona, California, Colorado, Connecticut, Georgia, Florida, Hawaii, Illinois, Indiana, Maryland, Massachusetts, Nevada, New Jersery, New York, Oregon, Pennsylvania, Texas, Virginia, Washington, Washington DC
How do I get an order confirmation?
When an order has been successfully placed, an order confirmation email will be automatically sent to your email inbox. If you do not receive this email, please contact our customer service to confirm your order. Customer service can be contacted during our hours of operation between 8:00-4:30pm (PST) at 1-800-845-0705 or 24 hours a day via email – customercare@loraccosmetics.com. Our customer service will respond to your inquiry within 24 hours.
How do I know when my order has been shipped?
When the warehouse has prepared and packed your order and it is ready to be shipped, you will be receiving a Shipment Confirmation e-mail in your inbox. The majority of our orders are shipped within 2 business days after order confirmation. You can expect to receive this e-mail within the 1 - 2 business day timeframe. The e-mail contains the details of your shipment as well as a tracking number and link to the selected carrier site. You can click on the tracking number located near the bottom of the e-mail to track your order.
MISCELLANEOUS
What is LORAC's animal testing policy?
LORAC does not conduct, condone nor endorse testing on animals.
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